Terms of service

 

Terms of Service — Zahia Touch

Last updated: 19/11/2025

Welcome to Zahia Touch. By accessing or purchasing from zahiatouch.com, you agree to the following Terms of Service. Please read them carefully.

1. Acceptance of Terms

By using our website, placing an order, or interacting with our services, you agree to comply with and be bound by these Terms of Service.

If you do not agree, please do not use our website.

2. General Conditions

  • You must be at least 18 years old to make a purchase.

  • We reserve the right to refuse service to anyone for any lawful reason.

  • Prices, products, and availability may change without prior notice.

  • Abuse, fraud, or misuse of our website will result in termination of your access.

3. Product Information

We strive to provide accurate descriptions, images, and specifications.
However:

  • Colors may appear slightly different due to screen settings.

  • Minor variations in packaging or product design may occur depending on suppliers.

If you receive an item that is significantly different from the description, please contact us.

4. Pricing & Payments

  • All prices are listed in AED.

  • Payments are processed securely via trusted third-party gateways (e.g., Shopify Payments, Tap Payments).

  • We do not store credit card information.

  • Orders will not be shipped until payment is successfully completed.

5. Shipping & Delivery

By placing an order:

  • You agree to provide accurate shipping information.

  • Delivery times may vary depending on courier availability and location.

  • We are not responsible for delays caused by couriers, customs, weather, or unforeseen issues.

  • Once the order is marked as delivered by the courier, ownership transfers to the customer.

For full shipping details, see our Shipping Policy.

6. Returns & Refunds

We offer returns in accordance with our Return & Refund Policy.
A return may be accepted if:

  • The item is defective

  • The wrong item was delivered

  • The item was damaged in transit

All refunds follow the original payment method and may take 3–7 business days to reflect depending on the bank.

For details, refer to the Return & Refund Policy page.

7. Prohibited Uses

Users are prohibited from:

  • Violating any UAE laws

  • Attempting to hack, damage, or disable our website

  • Using our products for illegal or unauthorized purposes

  • Infringing on intellectual property rights

  • Submitting false information

  • Spreading viruses, malware, or harmful code

Violation of these terms will result in immediate service termination.

8. Accuracy of Billing & Account Information

You agree to:

  • Provide accurate personal and billing details

  • Update your information when necessary

  • Not use false identities, fake addresses, or fraudulent cards

We reserve the right to cancel any order suspected of fraud.

9. Third-Party Tools & Services

We may provide access to third-party tools or services that:

  • We do not monitor

  • We do not control

  • We are not responsible for

Your use of any third-party service is at your own risk.

10. Intellectual Property

All content on this website—including images, text, logos, videos, and branding—is the property of Zahia Touch and protected under copyright laws.
Unauthorized use is strictly prohibited.

11. Limitation of Liability

Zahia Touch is not responsible for:

  • Any indirect, incidental, or consequential damages

  • Loss of profits, data, or business opportunities

  • Issues beyond our control, such as courier delays or technical breakdowns

Our liability is limited to the amount you paid for the product.

12. Governing Law

These Terms are governed by the laws of the United Arab Emirates.
Any disputes will fall under the jurisdiction of UAE courts.

13. Contact Information

For inquiries related to these Terms:

📧 zahiatouch@gmail.com
📞 +971 55 277 3241